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A simplified process has been designed for Nelson Hydro customers, who are homeowners, to have a home energy evaluation to determine what energy efficiency upgrades (retrofits) can be done to reduce energy consumption and lower greenhouse gas emissions, and to access current rebate offers. For more information, please contact Carmen Proctor by calling 250-509-2021.
The EcoSave pilot program for 2012/2013 has been established as one of the key strategies for the City of Nelsons Low Carbon Path to 2040, Community Energy and Emission Action Plan. Due to the success thus far, the program will continue for 2014 and 2015. For more information, please contact Carmen Proctor by calling 250-509-2021.
The program objectives are to achieve a savings of 30% for both gas and electricity consumption combined in retrofitted homes. For more information, please contact Carmen Proctor by calling 250-509-2021.
The development and implementation of this program has been made possible by funding from, and in no particular order, Nelson Hydro, the City of Nelson, Columbia Basin Trust, FortisBC and Natural Resources Canada. The program continues to be supported by Nelson Hydro, the City of Nelson and FortisBC PowerSense. For more information, please contact Carmen Proctor by calling 250-509-2021.
The EcoSave program coordinator is responsible for marketing the program to home and business owners, processing registration, assisting homeowners with the process and evaluation of the program. The coordinator will not make recommendations on energy efficiency retrofits or suggest who should be hired to complete retrofits. The EcoSave program coordinator will support homeowners with the process of the program. For more information, please contact Carmen Proctor by calling 250-509-2021.
The owner of the home may register for the program. The home must be located in the Nelson Hydro service area. For access to the current rebates the home may be a rental home, or be partly rented as long as it can accommodate the home energy evaluation tests that are required. Some restrictions may apply. Note: On-bill financing is not available to businesses, if you receive rental income, then it is considered a business. For more information, please contact Carmen Proctor by calling 250-509-2021.
Registration forms are available at City Hall, online (Registration Form (PDF)), or contact the EcoSave program coordinator to request a form by email. For more information, please contact Carmen Proctor by calling 250-509-2021.
After you submit your registration form, you will be contacted and a home energy evaluation will be scheduled. For more information, please contact Carmen Proctor by calling 250-509-2021.
A Certified Energy Advisor who is licensed and certified through Natural Resources Canada and working for a service organization. For more information, please contact Carmen Proctor by calling 250-509-2021.
Contact the program coordinator for current pricing.
Payment is due at the time of the energy evaluation. For more information, please contact Carmen Proctor by calling 250-509-2021.
The Certified Energy Advisor will mail or email a customized retrofit plan to you. This energy efficiency evaluation report will include all of the recommendations that were discussed during the visit, plus an energy efficiency rating score (EnerGuide label) for your home. For more information, please contact Carmen Proctor by calling 250-509-2021.
No. Contractors will not be pre-qualified nor referred for the program. It is the sole decision of the homeowner which contractor to hire. For simplicity we have included a contractor contact list, meant only for convenience. You may choose additional contractors over and above the list. For more information and tips on hiring a contractor go to Canadian Home Builder's Association.
No. It is not a program requirement to complete the recommended retrofits. However, it is the objective of the EcoSave program to encourage Participants to improve energy efficiency by completing some or all of the recommended upgrades. Financial options are provided for Participants in another section. For more information, please contact Carmen Proctor by calling 250-509-2021.
For more information, please contact Carmen Proctor by calling 250-509-2021.
By completing some or all of the energy efficiency retrofits, the energy efficiency rating (EnerGuide rating) can be determined at the post-retrofit assessment. An EnerGuide rating shows a standard measure of your home's energy performance. It shows you (and future buyers) exactly how energy efficient your home is. For more information on EnerGuide for Houses visit Energy-efficient homes. For more information, please contact Carmen Proctor by calling 250-509-2021.
Yes. It is necessary for the EcoSave program coordinator to collect information for program evaluation, so the Certified Energy Advisor will require you to sign documents at the time of the home energy evaluation. For more information, please contact Carmen Proctor by calling 250-509-2021.
If you have completed retrofits that may be eligible for rebates, contact the service provider to schedule a post-retrofit assessment, and if the retrofits are eligible, the Certified Energy Advisor may assist you with the application that is required. You will receive an EnerGuide rating for your home. For more information, please contact Carmen Proctor by calling 250-509-2021.
On-bill financing refers to the loan service available through the City of Nelson for eligible energy efficiency upgrades and will be repaid by the Nelson Hydro customer on their utility bill. For more information, please contact Carmen Proctor by calling 250-509-2021.
Must meet the following criteria:
Loans will be approved on payment history and property verification, no personal income/debt/credit details need to be provided. For more information, please contact Carmen Proctor by calling 250-509-2021.
On-bill financing can be used for any energy efficiency retrofits that are eligible for rebates, with the addition of water conservation type toilets. Other items and costs that provide a positive energy or water reduction may be determined by the EcoSave coordinator, and may be considered eligible for on-bill financing. For more information, please contact Carmen Proctor by calling 250-509-2021.
No. On-bill financing is optional. For more information, please contact Carmen Proctor by calling 250-509-2021.
The loan will need to be paid in full upon the sale of the house. For more information, please contact Carmen Proctor by calling 250-509-2021.
Yes, a loan can be paid off early or a lump sum can be applied at any time. For more information, please contact Carmen Proctor by calling 250-509-2021.
The contractor is to be paid by the Participant. For more information, please contact Carmen Proctor by calling 250-509-2021.
Yes. Only the material cost may be financed if the Participant is doing the work, not the labour cost. For more information, please contact Carmen Proctor by calling 250-509-2021.
Yes. The program forms that need to be filled out have specific areas for contractors and/or Participants. For more information, please contact Carmen Proctor by calling 250-509-2021.
Yes. It may be necessary to have more than one contractor complete different types of retrofits and at different times. There is a process for receiving progress payments if the work cannot be scheduled in the same time frame. A processing fee of $100 will be applied each time a request for payment is submitted. For more information, please contact Carmen Proctor by calling 250-509-2021.
It will be based on the payment history of the past 24 months of the Participants Nelson Hydro utility bill, and verification of ownership of the building and the land. For more information, please contact Carmen Proctor by calling 250-509-2021.
The on-bill financing charge will form a component of the Nelson Hydro utility bill and will be subject to the normal utility collection procedures including service disconnects and addition of outstanding amounts to property tax. For more information, please contact Carmen Proctor by calling 250-509-2021.
Yes, it is encouraged that work be completed within 6 months of applying for the loan. In certain situations, approval may be given after this time frame. For more information, please contact Carmen Proctor by calling 250-509-2021.
No. Depending on the date, you can use an energy evaluation that was completed outside of the program; you will need to determine if you can still access the current rebate program. Home energy evaluations are encouraged for a number of reasons; however, in some cases approval is granted without one. Contact EcoSave Coordinator for approval. For more information, please contact Carmen Proctor by calling 250-509-2021.
Call 250-352-3103 to reach our office. We have someone answering the phones 24 hours a day. If you have any questions or concerns, give us a call at 250-352-3103.
Generally, no, backyard burning is not allowed. At the discretion of the Fire Chief, however, a brief period of time may be opened up to the citizens to participate in a limited backyard burn, usually in spring. Intended to mitigate build-up of hard to remove fuel, it is not a guaranteed annual occurrence.
When backyard burning is allowed, citizens must come to the Fire Hall to apply for a temporary burn permit. Burning without a permit may result in a fine or a fee for service. Applicants must meet certain basic safety and burn material requirements prior to a permit being issued to an address. Once a permit has been issued, owners must call the fire hall prior to lighting their pile of yard debris. This helps establish if the day’s conditions are favourable for burning, and helps avoid the arrival of a fire truck to your address. There is a $10 fee for the permit, payable by cash or cheque at the fire hall.
For more information, please call 250-352-3103.
This time the answer is "No, with exceptions."
Generally, fires outside a dwelling are not allowed in the city, including backyard campfires and backyard fireplaces. Camp fires are not permitted, nor are fires in “chimineas” and other portable fireplaces. The exceptions are CSA-approved appliances which have been cleared by the Fire Chief. To achieve this clearance, first ensure that the appliance bears the CSA mark of approval and then contact the fire hall.
Look at your owner's manual. Usually this is the sign of a weak battery. For more information, please call 250-352-3103.
Often the cause of these false alarms is spiders and insects in the detectors. Fruit flies are notorious for getting into the detectors. Use a vacuum to remove them. You may need to do this several times a year. For more information, please call 250-352-3103.
No. You should contact the City of Nelson's Building Department regarding installation guidelines for wood burning stoves and fireplaces.
No. Go to the BC Ministry of the Environment website for more information.
Fireworks are only permitted in the City of Nelson when used under the direction of a federally certified Display Fireworks Supervisor, and as permitted by the Fire Chief. Even the lighting small, family-sized fireworks is not allowed within city limits. In Nelson, fireworks have been known to cause serious personal harm and even house fires. If you want to see fireworks, Nelson's firefighters put on a professional show for the entire city's enjoyment every Canada Day (July 1st). For more information, please call 250-352-3103.
After regular work hours we answer the phones for certain City departments. If a call out to Public Works or Nelson Hydro is required, for instance, we dispatch them to the scene. In the case of Nelson City Police, when their phone lines are all in use the overflow is channeled to the fire hall's phones. For more information, please call 250-352-3103.
Check the Recruitment section of our site, or look for advertisements in the local newspapers. You are always welcome to call the fire hall at 250-352-3103 or come by to ask more questions about qualification requirements.
The use of 250-354-3919 for all non-emergency reporting helps to keep the 911 lines available for people reporting an emergency situation.
If you are unsure how serious an incident is, call 911 and they will advise whether or not to call the non-emergency number 250-354-3919.
Examples of calls to 911 for police:
Examples of non-emergency calls for police:
For more information, please click on this link.
Office of the Police Complaint Commissioner
View the comparison chart (PDF)
For more information, please call 250-352-8206.
To have the electrical service at the address you are moving into transferred into your name, to have your account transferred from your existing location to the new location, or to close your account call a Nelson Hydro Customer Service Representative at 250-352-8206 Monday to Friday, 8:30 a.m. to 4:30 p.m. and apply to, or you can come directly to City Hall.
If terminating an account, please allow three working days' notice in advance of the date you want the service to cease. If the termination of service needs to involve removing electrical lines from a mobile home or building, please advise Nelson Hydro (the process may take longer).
Please note: An account is automatically terminated when an application for a new account is received from a new customer for that address. The registered customer is liable for all outstanding charges until the account is terminated. For more information, please call 250-352-8206.
Please provide as much advance notice as possible so that a meter reader can take readings at your old and new addresses and your closing and opening bills will accurately reflect your usage. Premises may be assumed to be vacant and subject to disconnection if we have not received an application for service. For more information, please call 250-352-8206.
Contact Nelson Hydro at 250-352-8240, Monday to Friday 7 a.m. to 3 p.m. to apply for a new service or an upgrade. You will need to enlist the services of a licensed electrical contractor. Your contractor can call Nelson Hydro on your behalf, or you can call directly. All required permits and payments must be received by Nelson Hydro before connection can occur.
For first-time electrical service to a vacant lot, a site visit is necessary. Before any construction can begin, all permits, payments and required easements or rights-of-way must be in place.
Please note: Your legal land description can be found in the land title, mortgage papers or tax assessment information. If you rent the property, this information can be found on your lease agreement. Contact your landlord or check with City Hall if you are unable to find your legal land description.
For more information, please visit Applications.
There are three simple ways to pay your bill:
Don’t be left in the dark! If payments are not received on time, penalties will be applied. If your payment is not received within 30 days, you will receive an Overdue Notice with a penalty. If a payment has not been received after 45 days from the initial bill, a Disconnect Final Notice will be sent, which allows for payment to be made within 5 days. If payment is still not received at this point, service will be disconnected.
All City of Nelson Hydro meters are read bimonthly. With close to 10,000 meters in the city, the reading of the meters is done in cycles. The number of days in your billing period may vary based on these cycles. Each billing period will be roughly 60 days and you will receive your bill approximately one week after your reading has been taken. If you believe that there may be issues with your reading, please contact a Nelson Hydro Customer Service Representative at 250-352-8206, Monday to Friday from 8:30 a.m. to 4:30 p.m.
All bills are based on consumption, whether estimated or actual. The time of year, daylight hours, weather conditions, the efficiency of appliances and the hot water temperature setting in your home calm all affect your bill. Being energy-savvy keeps cost down! Billing period can range from 30 to 60 days, depending on a number of factors. For more information, please call 250-352-8206.
Power outages may be planned for upgrades or repairs. planned power outages, Nelson Hydro makes every effort to notify customers through by telephone or door tag notifications.
Power outages may be caused by other circumstances, including wind and weather, animals, fire, or motor vehicle accidents. we are unable to notify customers in instances where the outage is out of our control. Flickering lights may be caused by close proximity if trees to power lines. If concerned, call Nelson Hydro.
Heat waves and other times of unusually high power demand can overload our equipment and cause an outage. Conserving energy at peak times is a great way to help!
First, verify that your whole house is out of power. You may have only blown a fuse or tripped a circuit breaker and need to check your service panel. Check to see if nearby streetlights are off, or find out if your neighbours are out of power.
If you have verified that the outage is not related to your own power source, turn off or disconnect any appliances you were using when the outage occurred. Leave one light on so you will know when power has been restored.
To learn more contact Nelson Hydro 24-hour toll-free at 877-324-9376 (877-32-HYDRO) for status updates.
Trees sometimes pose a danger to power lines and to our customers, and Nelson Hydro maintains a three-metre clearance from primary distribution power lines for public safety by removing or trimming trees as necessary.
Nelson Hydro does not trim around service lines to homes, which is the customer’s responsibility. You can hire a licensed arborist, or you can do the work yourself. You must contact Nelson Hydro and communications companies (such as phone and cable) to drop the service lines while the work is being done. Contact Nelson Hydro 250-352-8240 between 7 a.m. and 3 p.m.
Stay at least 10 metres away from the downed power line. Watch for conductive materials like fences and secure the area. Do not touch or go near the wire; even if it is on the ground, it may still be live and could kill you. Contact Nelson Hydro (24-hour toll-free) at 877-324-9376 (877-32-HYDRO).
Those warning signs are real! Nelson Hydro Substations contain high voltage equipment of up to 63,000 volts. Even much lower voltages can jump through the air and reach you. Contact with high voltage electricity can result in injury or death.
Anyone planning to excavate is required to contact BC One Call at least three working days before the excavation begins. You must also contact Nelson Hydro at 250-352-8240 between 7 a.m. and 3 p.m. More information is available at the Nelson Hydro page Locate Underground Services.
Never touch the cable even if you think you have not caused any damage. Contact Nelson Hydro immediately (24-hour toll-free) at 877-324-9376 (877-32-HYDRO).
You should call 911 for any emergency. For more information, please call 250-354-3919.
An emergency is any immediate threat to life and/or property that requires immediate response from police, fire or ambulance. Some examples of emergencies are crimes in progress, any kind of fire or a serious injury or illness. If you are not sure if an incident falls into an emergency classification, feel free to call 911 when an immediate response is needed. For more information, please call 250-354-3919.
A highly trained, professional 911 telecommunicator will answer your call to 911. Depending on the nature of the call, you will be asked to answer a series of questions. Please listen carefully and answer all questions!! Please do not hang up until you are told to do so. For more information, please call 250-354-3919.
The telecommunicator will attempt to call the number back and verify an emergency. If the call is connected and the telecommunicator gets hung up on, or if the call is not answered, an officer will be sent. For more information, please call 250-354-3919.
You may be subject to a $500-per-day zoning contravention fine.
Every business within the city of Nelson is required to hold a valid business licence, including those that provide short-term accommodation. This licence must be renewed annually and can be applied for in-person at City Hall. Please consult the application forms above. A safety inspection of the premises will be required.
This depends on the type of STR rental that you are providing (guest room, guest suite or guest home) as well as the length of licence (annual, summer or 31 day). Please consult the application form and its fee schedule for more information.
Income tax is generally levied on secondary income. When someone offers four or more accommodation units for short-term rental, those sales will generally be subject to provincial sales tax and the 2% municipal and regional district tax. The provincial Strata Act may also come into effect in situations where a short-term rental unit is being offered in a strata property. The Real Estate Board of Greater Vancouver offers a helpful article on the laws that short-term rentals are subject to in British Columbia.
Municipalities in British Columbia do not have the jurisdiction to create a sales tax. The 2% municipal and regional district tax (MRDT) is levied on hotel room visits by the provincial government. In Nelson and area any accommodation providing four units of accommodation or more for short-term rental is required to collect a 2% MRDT on all accommodation charges. This money is paid to the Nelson Kootenay Lake Tourism agency and used exclusively for the purposes of marketing the region. The four-room requirement only applies if those rooms are serviced (i.e. have electricity). Any person who offers less than four units of accommodation or charges $30 or less per day is exempt. By this definition, not all short-term rental properties are subject to the MRDT. Only if one individual manages four or more units across British Columbia are they then required to collect the MRDT.
Property tax assessment is outside of a municipality’s authority. BC Assessment is responsible for assessing the tax required of each property in the province. BC Assessment may not be aware that commercial activity is taking place on a given property, especially if no business is registered at that address. Calculations are also based on the land-use regulations that apply to the property in question (i.e. residential or commercial) and whether it is used as a primary residence or not. For example, many bed and breakfasts are assessed as residential property.
This varies case by case. You are strongly advised to consult with a licensed insurance broker. Canadian media reports indicate that many residential insurance policies are void if commercial activities like short-term renting take place. This includes both property damage and liability insurance.
You are required to provide off-street parking for your short-term rental. The number of stalls is identified in the Off-Street Parking and Landscape Bylaw No. 3274, 2013.
If you cannot provide off-street parking stalls, you may also apply for a development permit variance. The fee for this is $500, and it includes notification to all landowners within 60 metres, a report to Council, and a decision of Council on the variance.
If you are renting a room in a home (a “roommate”) or an entire home, there are no restrictions, provided that the room is rented to one individual continuously for at least one month. Even if you use a short-term rental platform to rent the space, it is considered a long-term rental and is governed by the provincial Residential Tenancy Act. In the case of a secondary suite (a dwelling unit provided within and accessory to a single-detached dwelling unit), the secondary suite must be a legal suite.
No, there is no cost to use our employment services
You can visit our center, or make an appointment with one of our employment Counsellors. We determine if you are eligible to receive our services. You should bring the most recent version of your resume, your Social Insurance Number, and any information pertaining to your job search.
The General Minimum Wage in B.C. is $11.35/hour. The Liquor Server Minimum Wage for B.C. is $10.10/hour. The national average of people earning minimum wage is 6.9%.
Full-time secondary or post-secondary students are not considered unemployed. The exception to this is Students with disabilities in their final year of high school or post-secondary education who require Program Supports to be able to find employment.
To access Employment Program of British Columbia (EPBC) services youth must meet the following criteria:
However, everyone is welcome to use our self-service area and can access an Employment Counsellor for any employment related assistance.
The BC Employment Standards Branch website can give you answers to any questions you may have concerning work standards in BC: www.labour.gov.bc.ca/esb. The closest branch office is at 310 Ward Street in Nelson, BC. Or give them a call at 250-354-6550. If you have immediate concerns regarding employment, one of our Case Managers will be able to assist you.
No, you can come visit our center at 608 Lake street, and have full access to a printer, scanner and computer. We also assist individuals on a self-serve basis who are not wanting to become clients.
Yes, you absolutely can use our services! However, you cannot become a client of ours without a parent or guardian letter.