Where can I find my Customer and Account number on my Nelson Hydro bill?

You can find your Customer and Account number on the top right-hand side of your hydro bill. 

Please note the “Account Number” is the first 8 digits and the “Customer Number” is the 6 digits after the dash. 

 


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1. Where can I find my Customer and Account number on my Nelson Hydro bill?
2. Will I still get a paper copy of my hydro bill when I sign up for account access through the online portal?
3. I have multiple accounts. How do I make them all paperless billing?
4. Can I pay my hydro bill without registering for or logging into my online account?
5. Why can’t I see or download all of my hydro bills?
6. I am on a Pre-Authorized Payment Plan with Nelson Hydro. Will signing up for online account access affect my payment plan?
7. Why am I having trouble viewing hydroportal.nelson.ca website?