Where can I find my Customer and Account number on my Nelson Hydro bill?

You can find your Customer and Account number on the top right corner of your hydro bill.  The “Account Number” is the first 8 digits and the “Customer Number” is the 6 digits after the dash. 

 


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1. Where can I find my Customer and Account number on my Nelson Hydro bill?
2. Will I still get a paper copy of my hydro bill when I sign up for account access through the online portal?
3. I have multiple accounts. How do I make them all paperless billing?
4. Can I pay my hydro bill without registering for or logging into my online account?
5. Why can’t I see or download all of my hydro bills?
6. I am on a Pre-Authorized Payment Plan with Nelson Hydro. Will signing up for online account access affect my payment plan?
7. Why am I having trouble viewing hydroportal.nelson.ca website?