Will I still get a paper copy of my hydro bill when I sign up for account access through the online portal?

When you first register for the online portal, the account number you use will be your primary account and will automatically be set to “paperless” billing. If you have multiple accounts, registering your primary account will not change the billing option for your secondary accounts. 

You will need to use the Manage Account 1 screen to change paper or paperless billing options 2 for all your accounts.

 

 

 

 

 

 

 

 

 

 

 

 

Show All Answers

1. Where can I find my Customer and Account number on my Nelson Hydro bill?
2. Will I still get a paper copy of my hydro bill when I sign up for account access through the online portal?
3. I have multiple accounts. How do I make them all paperless billing?
4. Can I pay my hydro bill without registering for or logging into my online account?
5. Why can’t I see or download all of my hydro bills?
6. I am on a Pre-Authorized Payment Plan with Nelson Hydro. Will signing up for online account access affect my payment plan?
7. Why am I having trouble viewing hydroportal.nelson.ca website?