2. When did you call the Nelson Hydro call centre?
   When did you call the Nelson Hydro call centre? Start Date

   —

   When did you call the Nelson Hydro call centre? End Date
4. What was your experience like using the new Nelson Hydro call centre?

   1. Unsatisfied - Improvement is Required
   2. Satisfied - Basic Service Levels were Met
   3. Very Satisfied - Exceeded My Expectations
6. Describe your experience
8. Thank-you!
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