Why can’t I see or download all of my hydro bills?

You will only be able to view hydro E-bills for your online registered accounts that have the “paperless” billing option selected. Bills that are created and sent as “paper” bills, either before or after registering the account, will not be available for viewing, downloading or printing on the online portal. On the Billing 1 screen, if a “paperless” bill is available for download, there will be a download link in the eBill column 2









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1. Where can I find my Customer and Account number on my Nelson Hydro bill?
2. Will I still get a paper copy of my hydro bill when I sign up for account access through the online portal?
3. I have multiple accounts. How do I make them all paperless billing?
4. Can I pay my hydro bill without registering for or logging into my online account?
5. Why can’t I see or download all of my hydro bills?
6. I am on a Pre-Authorized Payment Plan with Nelson Hydro. Will signing up for online account access affect my payment plan?
7. Why am I having trouble viewing hydroportal.nelson.ca website?